Terms of Service

MotelEasy is a property management service provided by BasicOffice, a business based in the United Kingdom ("we", "us", "our"). These Terms of Service ("Terms") govern your use of the MotelEasy website, application and related services (the "Service").

By creating an account or using the Service you agree to these Terms on behalf of yourself and the business you represent ("you"). The Service is intended for businesses — motel, hotel and rental property operators — not for consumers acting outside their trade or profession. If you don't agree to these Terms, please don't use the Service.

Our Privacy Policy explains how we handle personal data and forms part of these Terms.

New accounts start with a 14-day free trial. No card is needed to start the trial.

After the trial, the Service costs $20 per month for your first property and $10 per month for each additional property, unless we've agreed a different price with you in writing. Prices are in US dollars and exclude any applicable taxes, which are added where required.

Subscriptions are billed monthly in advance and renew automatically each month until cancelled. Payments are processed by Stripe; we never see or store your full card number. If a payment fails, we may suspend access until it is resolved.

We may change our prices. We'll give you at least 30 days' notice by email before a price change applies to your subscription, and you can cancel before it takes effect.

You can cancel at any time from your account settings. There is no minimum term and no cancellation fee. When you cancel, you keep access until the end of the billing month you've already paid for, and your subscription then stops renewing.

We don't give refunds or credits for partial months, unused properties or unused features, except where the law requires it or where we've made a billing error.

You're responsible for the accuracy of your account information and for everything that happens under your account.

Keep passwords and staff login codes confidential and share each code only with the staff member it belongs to. Remove or deactivate staff who no longer work for you, and regenerate a code if you think it has been exposed. Tell us promptly at hello@basicoffice.co.uk if you suspect unauthorised access.

You must be at least 18 and authorised to act for the business that uses the Service.

You agree not to:

• use the Service for anything unlawful, fraudulent or harmful, or to store data you have no right to hold;
• try to access other customers' accounts or data, or probe, scan or break our security (see our Security page for how to report issues responsibly);
• interfere with or overload the Service, or use automated means to scrape it beyond normal use;
• copy, resell or reverse engineer the Service, except where the law allows it;
• upload malicious code or content that infringes anyone else's rights.

You own your data — your property details, reservations, guest records and anything else you put into the Service. You give us permission to host and process it only as needed to provide and support the Service, as described in our Privacy Policy.

For guest personal data you enter, you decide why and how it is used, and you're responsible for having a lawful basis to collect it and for telling your guests how you use it. We process it on your behalf and don't use it for our own purposes.

You can ask for an export of your data at any time. When your account is closed, we permanently delete your data within 30 days, except where we must keep something to meet a legal obligation.

The Service can connect to third-party services you choose, such as Booking.com, Expedia and Airbnb, and relies on providers such as Stripe for payments. Your use of those services is governed by their own terms, and we're not responsible for them, their availability, or the data they send us.

The public motel directory is compiled from publicly available sources and may contain errors. Property owners can claim their listing or ask us to correct or remove it by contacting hello@basicoffice.co.uk.

We work to keep the Service available and reliable, but we don't promise it will be uninterrupted or error-free. We may carry out maintenance, and we may add, change or remove features. If we remove a feature you rely on in a way that materially reduces the Service, you can cancel and we'll refund any amount you've prepaid for the period after the change.

The Service is provided "as is". To the extent the law allows, we exclude all implied warranties, and we're not liable for any loss of profits, revenue, bookings, goodwill or data, or for any indirect or consequential loss.

Our total liability to you for all claims arising out of or relating to the Service in any 12-month period is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

You agree to compensate us for claims brought against us by third parties arising from your unlawful use of the Service or your breach of these Terms, including claims relating to guest data you are responsible for.

You can stop using the Service and close your account at any time.

We may suspend or close your account if you seriously or repeatedly breach these Terms, don't pay, or if we must do so to comply with the law or protect the Service or other customers. Where reasonable, we'll warn you first and give you a chance to put things right. If we close your account without cause, we'll refund any amount you've prepaid for the remaining period.

We may update these Terms. We'll change the "Last updated" date above and, for material changes, email the account owner at least 30 days before they take effect. If you don't agree to the changes, you can cancel before they apply.

These Terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If any part of these Terms is found to be unenforceable, the rest remains in effect. Our not enforcing a term straight away doesn't waive our right to enforce it later. These Terms are the entire agreement between you and us about the Service.

Questions about these Terms, billing or your account: